Home ยป Guarantee


Your satisfaction as a customer is our top priority at TowelsbyGus.com.

If you are unsatisfied with your purchase for any reason, please contact our customer service team to give us the opportunity to make it right.

30-Day Return Policy

If you wish to return an item, please contact our customer service team for assistance. We will accept any unwashed, unused towel within 30 days of receipt of the item for a full refund, less the cost of shipping. If you received a defective or incorrect item, we will replace it or refund its cost at no expense to you.

Shipping Rates

For orders shipped within the Continental United States we charge the following rates:

Pre tax TotalShipping Rate
Under $50 $7.99
$50 - $99 $9.99
$100 - $199 $12.99
$200 and up $14.99

At this time we are unable to ship our towels outside of the Continental United States.

Sales Tax

Orders shipping to California are subject to a sales tax of 8.75%. Orders shipping to Ohio are subject to a sales tax rate of 6.75%. Orders shipped outside of the United States may be subject to local customs or duties, however those fees are not collected by TowelsbyGus.com and are the sole responsibility of the recipient.

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Need assistance deciding?

Talk to our one of our in-house designers for a custom consultation. We'll match you with the perfect towel. Click here for advice.

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Free swatch service

Unsure about the color? Want to test the texture before you commit? Order up to four free towel swatches. Click here to learn more.