Home » Guarantee

Guarantee

Your satisfaction as a customer is our top priority at TowelsbyGus.com.

Return Policy

We work with multiple towel manufacturers that produce and ship towels on our behalf. In order to keep costs as low as possible for our customers, we negotiate our costs on a "no return" basis. With the exception of defective or incorrect items, we cannot accept returns. We encourage you to take advantage of our Free Towel Swatch Service that allows our customers to make informed decisions on the quality and style of their towels before they buy.

If you received a defective or incorrect item, we will replace it or refund its cost at no expense to you.

Shipping Rates

For orders shipped within the Continental United States we charge the following rates:

 

Pre tax TotalShipping Rate
Under $50 $7.99
$50 - $99 $9.99
$100 - $199 $12.99
$200 and up $14.99

 

At this time we are unable to ship our towels outside of the Continental United States.

Sales Tax

Orders shipping to California are subject to a sales tax of 8.75%. Orders shipping to Ohio are subject to a sales tax rate of 6.75%. Orders shipped outside of the United States may be subject to local customs or duties, however those fees are not collected by TowelsbyGus.com and are the sole responsibility of the recipient.

Assistance image

Need assistance deciding?

Talk to our one of our in-house designers for a custom consultation. We'll match you with the perfect towel. Click here for advice.

Swatch image

Free swatch service

Unsure about the color? Want to test the texture before you commit? Order up to four free towel swatches. Click here to learn more.